Purchase Options Cancellation Policy:

At Jaeva, we want to ensure a smooth and hassle-free shopping experience. If you wish to cancel your purchase, please read the following guidelines to understand our cancellation policy.

1. Cancellation Before Shipping

If you wish to cancel your order before it has been shipped, you can do so easily by following these steps:

Timeframe: Cancellation requests must be made within 24 hours of placing your order.
How to Cancel: Contact our customer service team at Jaeva2022@gmail.com or call 305-975-3696. Please provide your order number and request cancellation.
Cancellation Confirmation: You will receive an email confirming the cancellation of your order.

2. Cancellation After Shipping

Once an order has been shipped, we are no longer able to cancel it. However, you can still return the product once you receive it, subject to our Return & Refund Policy.

3. Subscriptions and Recurring Orders

If you are enrolled in a subscription or recurring purchase plan for our products, you can cancel your subscription at any time before the next billing cycle. To cancel:

How to Cancel: Log into your account and manage your subscription under the "Subscription Management" section, or contact our customer service team at Jaeva2022@gmail.com for assistance.
Timeframe: Please ensure that cancellation is made at least 7 days before the next scheduled shipment to avoid being charged for the upcoming cycle.

4. Non-Cancelable Purchases

Some products or special promotions may not be eligible for cancellation due to their nature. These include:

Products that have been opened or used.
Special orders or custom items.
Sale items or products purchased through third-party platforms.

5. Refunds for Canceled Purchases

For canceled orders that have not been shipped, we will issue a full refund to the original payment method.
For subscription cancellations, we will stop future charges, but no refunds will be issued for previously processed orders.

6. Changed or Modified Orders

If you need to change or modify your order (e.g., updating the shipping address, changing the product quantity, etc.), please contact our customer service team as soon as possible. Changes can only be made before the order has been shipped. After shipping, please refer to our Return & Refund Policy.

7. Contact Information

If you need to cancel your order or have any questions about your purchase, please reach out to our customer service team at:

Email: Jaeva2022@gmail.com
Phone: 305-975-3696

• Business Hours: 9am-5pm

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